Payment
Online payment by card via LiqPay (Visa / Mastercard, Google Pay, Apple Pay). No commission charged.
Cash on delivery: prepayment of 200 UAH, the remaining amount is paid upon receipt (cash or card to the courier). The courier charges an additional fee.
Installment payment:
PrivatBank
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Installment payment option
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You do not pay credit commission — our company covers the commission;
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For orders from 1,000 UAH, payment is divided into 3 installments;
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For orders from 5,000 UAH, payment is divided into 3 to 5 installments.
Monobank
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Installment payment option
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You do not pay credit commission — our company covers the commission;
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For orders from 1,000 UAH, payment is divided into 3 installments;
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Bank commission is paid by us.
Delivery
Self-pickup from production (Kharkiv) — free of charge.
Nova Poshta in Ukraine: to branch, courier, or parcel locker — at carrier rates, 1–4 days.
Nova Poshta to Poland — from 350 UAH.
Ukrposhta in Ukraine — 4 to 7 days.
International Ukrposhta — from 500 UAH.
Orders that are formed and paid are shipped within 1–5 business days. Orders on weekends and holidays are processed on the next business day.
Shipping city — Kharkiv.
Tracking:
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Nova Poshta
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Ukrposhta
Returns and Exchanges
You may return or exchange goods within 14 days of receipt if:
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the item has not been used;
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it retains its original appearance, consumer properties, tags, and packaging.
Conditions:
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Returns and exchanges are carried out in accordance with the Law of Ukraine “On Consumer Rights Protection.”
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When returning goods of proper quality, delivery is paid by the buyer.
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If the item has a manufacturing defect or wrong assortment — we cover delivery costs.
Return procedure:
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Contact the manager on Viber/Telegram: +380 67 169 41 28.
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Provide the reason for return/exchange and send photos.
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Agree on the compensation method (to card or store credit).
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Send the item to:
Kharkiv, Nova Poshta branch 115, Kateryna Kulchenko, 0990747336.
Refund timeframes:
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Up to 7 business days after receipt and inspection.
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Up to 14 days if the return form is missing (due to identification complexity).
Restrictions:
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Non-returnable items: underwear, bodysuits, sale items, and products used or with damaged tags.
Guarantee
Manufacturing defects or wrong assortment are fully compensated.
If you receive the wrong size/article — replacement or return at our expense.
All products are made at Arturela’s own production facility (800 m², full sewing cycle).
We have been working for 12 years and are confident in the quality of every item.